Cancellation & Refund Policy
Last updated: July 2026 · Drivecomp, Udaipur, Rajasthan, India
1. Free cancellation
Cancel any time more than 48 hours before your trip start time for a 100% refund of rent, delivery fee, GST and security deposit.
2. Cancellation between 48 and 24 hours
Cancellations made between 48 hours and 24 hours before the trip start time are charged 50% of the rent. The delivery fee (if the vehicle has not been dispatched), GST on the refunded portion, and the full security deposit are refunded.
3. Cancellation under 24 hours & no-show
Cancellations made less than 24 hours before the trip start time, and no-shows, are not eligible for a refund of rent. The security deposit is refunded in full if the vehicle was never handed over.
4. Cancellation by us
If Drivecomp cancels due to vehicle unavailability, a verification issue on our side, or safety concerns, you receive a 100% refund of everything paid, including the deposit, plus priority rebooking assistance.
5. Security deposit refunds
Deposits are refunded within 48-72 working hours (excluding public holidays) of the return inspection, to the original payment method. Any deduction — damage as per the rate card, fuel shortfall, late return, traffic challans or deep cleaning — is itemised and shared with you in writing before it is made.
6. Refund timelines
Refunds are initiated within the stated window. Depending on your bank or payment method, the credit typically takes a further 3–7 working days to appear. UPI refunds are usually the fastest.
7. Late return charges
Returning late is not a cancellation. After a 30-minute grace period, the hourly rate increases by 10% for every additional hour of delay, up to a maximum of 5× the standard hourly rate. If you know you will be late, extend the trip from My Bookings before your end time — extensions are always cheaper than late fees.
8. Trip shortening
Returning the vehicle earlier than booked does not entitle you to a refund of unused hours, unless agreed in writing before the trip begins.
9. How to cancel
Cancel from My Bookings on drivecomp.com, or call/WhatsApp the 24×7 helpline on +91 96642 09112. The applicable refund is calculated automatically from your trip start time.
Questions about this policy: hello@drivecomp.com · 24×7 helpline +91 98XXX XXXXX